Privacy Policy

Effective Date: August 13, 2025

UTS Global (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and share information when you visit our website or use our vehicle transportation services.

Contents

1. Information We Collect
2. How We Use Your Information
3. Legal Basis (GDPR)
4. Data Sharing & Disclosure
5. Data Retention
6. Your Rights
7. Data Security
8. Cookies & Similar Technologies
9. Third-Party Links
10. Changes to This Policy
11. Contact Us

1. Information We Collect

• Personal Information: name, email, phone, billing/shipping address, ID numbers (for customs if required), and payment details.
• Vehicle Information: VIN, make, model, year, condition reports, photos for assessment.
• Tracking Data: GPS location and shipment status tied to your order.
• Website Usage Data: IP address, device/browser type, pages visited, referring URLs, cookies, analytics.
• Communications: emails, chat transcripts, and call notes related to service inquiries and support.

2. How We Use Your Information

• Provide quotes, process bookings, dispatch drivers, and complete deliveries.
• Offer real-time tracking, ETA updates, and electronic proof of delivery (ePOD).
• Send service communications, invoices, and policy updates.
• Improve routing, safety, fraud prevention, and website performance.
• Comply with legal, tax, transport, and customs requirements.
• Handle disputes, claims, and customer support requests.

3. Legal Basis for Processing (GDPR)

• Contract: fulfilling a transport agreement or pre-contractual steps at your request.
• Legal Obligation: customs, tax, safety, and record-keeping rules.
• Legitimate Interests: service quality, security, fraud prevention, analytics (balanced with your rights).
• Consent: marketing communications or optional cookies (you can withdraw anytime).

4. Data Sharing & Disclosure

We do not sell your personal data.

• Carriers, drivers, logistics partners involved in your shipment.
• Customs brokers and port authorities for cross-border moves.
• Payment processors and accounting systems for billing.
• IT/hosting providers for website, email, and tracking services.
• Regulators or law enforcement where required by law or to protect rights and safety.

5. Data Retention

We retain personal data only as long as necessary for service provision, legal obligations, and legitimate business purposes. When data is no longer needed, we delete or anonymize it.

6. Your Rights

• Access, correction, deletion (erasure), and portability of your data.
• Restriction or objection to certain processing.
• Withdrawal of consent for marketing at any time.
• Right to lodge a complaint with your Data Protection Authority.

To exercise rights, email privacy@utsglobal.com. We may request verification to protect your data.

7. Data Security

We use industry-standard controls such as transport-layer encryption, encryption at rest, role-based access, logging, and periodic reviews. No online method is 100% secure, but we continuously improve safeguards.

8. Cookies & Similar Technologies

We use essential cookies for core site functionality and optional analytics/marketing cookies with consent. You can manage preferences via our cookie banner or your browser settings.

• Essential: session, security, load balancing.
• Analytics: aggregated usage metrics to improve the site.
• Marketing: only if you opt in.

9. Third-Party Links

Our website may link to external sites. We are not responsible for their content or privacy practices. Review their policies before submitting personal data.

10. Changes to This Policy

We may update this policy periodically. We will post changes here with a new “Effective Date” and, where required, notify you through the site or email.

11. Contact Us

UTS Global
Email: privacy@utsglobal.com